System for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers.
With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.
Categorize tickets, assign tags, agents and departments, Add most common replies with two clicks.
Manage tickets responses in an organized way with canned responses and attachments.
The client will receive a notification to his email in each reply and will be able to respond with a single click.
Organize your teams and assign agents to departments, so that they manage only the tickets that correspond to them.
Create and manage your canned responses to manage tickets replies more quickly.